Contact Us

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Effective Date: 1/3/24

Carolina Pool Restorations ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] (the "Site") or engage with our services.

We may collect personal information, including but not limited to:

• Name, email address, phone number, and mailing address
• Payment and billing details
• Information provided when contacting customer support
• IP address and device information

We use the information we collect for:

• Providing and improving our services
• Processing transactions and sending purchase confirmations
• Responding to inquiries and customer service requests
• Marketing and promotional communications (with consent)
• Ensuring website security and preventing fraud

By providing your contact information at the point of sale, you consent to receive communications from Carolina Pool Restorations via phone, email, or SMS regarding your purchase, service updates, and promotional offers. This consent is collected through a digital or physical agreement where you acknowledge our terms.

Customers may opt-in to receive SMS communications by:

• Checking the opt-in box during checkout or when submitting an inquiry form.
• Signing up via our website or promotional campaigns.
• Providing verbal or written consent in-store.

Customers may opt-out of receiving SMS communications at any time by:

• Replying "STOP" to any SMS message received.
• Contacting us at [Insert Contact Email or Phone Number].
• Adjusting communication preferences through their customer account.

We will process opt-out requests promptly, and you will no longer receive promotional messages. However, transactional messages related to active services or purchases may still be sent.

We implement security measures to protect your personal information, including encryption and secure server protocols.

We do not sell or rent your personal information. However, we may share it with service providers who assist in business operations (e.g., payment processors, marketing services) under strict confidentiality agreements.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Terms and Conditions

Effective Date: [1/3/24]

Welcome to Carolina Pool Restorations. By accessing our website or using our services, you agree to the following terms and conditions:

By using our website, you agree not to:

• Use the site for any unlawful purpose.
• Attempt to gain unauthorized access to our systems.
• Copy or distribute any content without permission.

• All payments must be made in full before services are rendered.
• We accept major credit cards and other approved payment methods.
• Refunds are subject to our refund policy [Insert Refund Policy URL].

• Service estimates are subject to change based on project requirements.
• Customers must provide access to their property for scheduled restoration work.
• Delays due to weather or unforeseen circumstances do not constitute a breach of contract.

We are not liable for indirect or incidental damages arising from the use of our services.

By providing your phone number at the point of sale, you consent to receive calls, emails, or SMS notifications related to your purchase, scheduling, and promotional offers. Message and data rates may apply.

Customers may opt-out of marketing communications by:

• Replying "STOP" to SMS messages.
• Unsubscribing via email links.
• Contacting customer service at [Insert Contact Email].

These Terms are governed by the laws of North Carolina.

For any questions, please contact us at cpr@carolinapoolrestorations.com..